If you have forgotten your old password or need a new one, you can request that here.

You can access all information about your order at your account center. You will see the order's status and have access to delivery tracking information.

You will receive an email confirming your payment once it is completed (when paying by credit card or PayPal). You can also verify the payment status at your account center.

You can review all order details and take action at your account center. Changes you can make at the account center:

• Change the gift message (only if the gift has not been packed or shipped)
• Edit your contact name, address and phone number

If the system does not allow you to make any of these changes, please call or email the customer service team for further assistance.

Please send us your questions being as specific as you can. You can also call us during business hours at the numbers below.

Phone: +33 (0)1 8565 3773
Fax: +32 (0)51 69 68 37
Office Hours for our Online Gift Store:
Belgium: Monday-Friday: 8AM - 12PM and 1PM - 5PM (GMT+1)

Please call us during business hours at the number(s) below, or email us your questions including as much detail as possible.

Phone: +33 (0)1 8565 3773
Fax: +32 (0)51 69 68 37
Office Hours for our Online Gift Store:
Belgium: Monday-Friday: 8AM - 12PM and 1PM - 5PM (GMT+1)

We will be happy to help customize a gift. Please let us know what you would like to send, including your budget, the country of destination, the type of item(s) you are looking for, the occasion, and any other details that will help us to make a perfect suggestion for you.

Phone: +33 (0)1 8565 3773
Fax: +32 (0)51 69 68 37
Office Hours for our Online Gift Store:
Belgium: Monday-Friday: 8AM - 12PM and 1PM - 5PM (GMT+1)