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FAQ

Shipping

How much is shipping?

The shipping rate depends on the selected shipping method and the country where the gift recipient is located. We offer multiple shipping methods to meet your needs. You can see shipping rates for your preferred gift and destination on the gift page; there will be no additional fees calculated in the shopping cart.

How long will my order take to arrive?

The earliest possible delivery date is displayed on every gift page. Delivery time depends on the country of destination and the selected shipping method. Please note that some remote locations in Europe require two or more delivery days even in Standard. If using our Standard or Express shipping methods and we need extra delivery days to reach the recipient, you will be notified by our Customer Care Team.

What is the difference between your shipping methods?
  Flowers Fruits Others
  Express Delivery Saturday Delivery Standard Delivery Saturday Delivery Standard Delivery Saturday Delivery
Handled by a professional shipping company V V V V V V
Online tracking V V V V V V
Multiple delivery attempts V V V V V V
Special attention by our customer care specialists V V V V V V
Delivery on or before the requested delivery date V On Requested
Date
V On Requested
Date
V On Requested
Date
Delivery on the requested delivery date Possible V Possible V Possible V
Where do you ship the orders from?

All gifts shipping to Europe are made by our staff and depart from our warehouse in Ardooie, Belgium. The city of Ardooie is strategically located next to the French border and less than 100 miles from the UK, the Netherlands and Germany.

What companies do you use to ship the gifts?

We use professional local and global shipping companies such as UPS, TNT, DPD, and ChronoPost. The volume of gifts we ship throughout Europe on a daily basis allows us to offer premium shipping services at a very low cost for the European market.

Will the recipient have to pay any taxes, customs or duties?

Recipients within the European Union, Switzerland , Norway and the US will never have to pay taxes or duties.

For shipments outside the European Union we attempt to prepay any customs; however, it is possible but highly unlikely that local customs officials will require extra customs fees. We will attempt to assist if this unfortunate situation arises. Customs inspections can cause a delay of 24-72 hours. Please check our Terms of use for more information.

Why is shipping to one country more expensive than another?

As a company we strive to find the right balance between service quality and cost efficiency. As we work with different shippers and deliver in different regions, shipping costs may vary. For instance, deliveries to a large country like Germany cost less than deliveries to islands like Cyprus or Malta.

My order wasn't delivered on time and I would like a refund.

CadoFrance accepts responsibility for the timely delivery of your order in accordance with the selected shipping method. Please check our Terms of use to see how we can reimburse expenses in the exceptional case of late delivery.

A refund may not be possible in some situations such as when the customer provides an incorrect or outdated address, the gift recipient is on vacation or not available, severe weather conditions occur (snow, ice, floods etc), the gift was delivered, but not promptly passed on to the recipient (hospitals, hotels, businesses), or when the delivery failed due to strikes or manifestations.